Refund Policy

We want you to feel confident subscribing to Barrowbound. This policy explains exactly what happens if you want to cancel, request a refund, or something goes wrong on our end.

1. Free Plan

There's nothing to refund on the Free plan — it costs nothing. You can stop using Barrowbound or delete your account at any time with no financial implications.

2. Monthly Gold Subscriptions

If you're on a monthly plan:

• You can cancel anytime through Settings > Subscription
• Your Gold access continues until the end of the current billing period
• We do not offer refunds on the current monthly billing period once it has been charged
• No further charges will be made after cancellation

3. Annual Gold Subscriptions

If you're on an annual plan:

• You can cancel anytime through Settings > Subscription
• If you cancel within 14 days of your initial purchase or annual renewal, you're entitled to a pro-rata refund for the unused portion
• After 14 days, annual subscriptions are non-refundable for the remainder of the year, though you retain access until the end of the paid period
• To request a refund, email us at hello@barrowbound.app within the 14-day window

4. Founding Member and Early Adopter Plans

The same refund terms apply as above for the corresponding billing period. Your discounted rate is locked in as long as your subscription stays active — if you cancel and resubscribe, standard pricing applies.

Tester accounts granted lifetime Gold access as part of Barrowbound's beta programme are not subscriptions and are not billed through Stripe. No refund terms apply to tester accounts as no payment is ever taken.

5. Free Trial

If a 7-day free trial is available when you sign up:

• No charge is made during the trial period
• You can cancel before the trial ends with no cost
• If you do not cancel, your chosen subscription begins automatically at the end of the trial
• Refund requests for trial-to-paid conversions are assessed on a case-by-case basis
• Please note: Founding Member and Early Adopter plans do not include a free trial — the discounted locked rate is the benefit of signing up early

6. When We Will Provide a Refund Outside These Terms

Your rights under the New Zealand Consumer Guarantees Act 1993 apply to Barrowbound as a service. We will provide a refund regardless of the above if:

• Barrowbound fails to function as described and we are unable to fix the issue within a reasonable time
• The service suffers a substantial and prolonged outage (more than 72 hours continuously) that renders it unusable
• We make a billing error and charge you incorrectly

In these cases, contact us at hello@barrowbound.app and we'll sort it out fairly.

7. How to Request a Refund

Email hello@barrowbound.app with your account email address, the reason for your request, and the date you were charged. We aim to respond within 3 business days. Approved refunds are processed via Stripe and typically appear within 5–10 business days.

8. Chargebacks

If you raise a chargeback with your bank or card provider without contacting us first, we reserve the right to suspend your account pending resolution. We'd much rather resolve issues directly — please reach out to us first.

9. Your Consumer Rights

Nothing in this Refund Policy limits your statutory rights under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any applicable international consumer protection law. Useful resources: comcom.govt.nz and consumer.org.nz.